Privacy Policy

1. Introduction

ABC Management Services Pte Ltd ("ABCMS", "we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consultancy services.

We comply with the Personal Data Protection Act (PDPA) of Singapore and other applicable data protection laws.

By using our website or providing us with your personal data, you consent to the practices described in this Privacy Policy.

2. What Personal Data We Collect

We may collect the following types of personal data:

A. Information You Provide Directly

Name (first and last)
Email address
Phone number (mobile or office)
Company name and position
Business address
Any information you provide via contact forms, email, phone calls, or consultations

B. Information Collected Automatically (via Wix Studio)

IP address
Browser type and version
Device information (operating system, screen resolution)
Pages visited, time spent, and click behaviour
Referring to the website or source

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze website traffic, and remember preferences. You may disable cookies via your browser settings, but some website features may not function properly.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Purpose - Legal Basis

To respond to your enquiries and contact requests - Consent / Legitimate interest
To provide consultancy services (business reviews, transformation plans, grant applications) - Contract performance
To send service-related communications (appointment confirmations, follow-ups) - Contract performance
To process payments and issue invoices - Contract performance
To improve our website and services - Legitimate interest
To comply with legal and regulatory obligations - Legal obligation

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Disclosure of Your Personal Data

We may share your personal data with third parties only in the following circumstances:

A. Service Providers (Data Processors)

We may share data with trusted third parties who assist us in operating our business, such as:

Wix.com Ltd. (website hosting and form data)
Email service providers (e.g., Gmail, Outlook)
Payment processors (e.g., Stripe, PayPal – if applicable)

These parties are contractually bound to protect your data and may only use it for the specific services they provide to us.

B. Government Agencies (Grant Applications)

If you engage us to assist with grant applications (e.g., Enterprise Development Grant), we may share your business information with the relevant government agency only with your explicit consent.

C. Legal Compliance

We may disclose your data if required by law, court order, or government regulation, or to protect the rights, property, or safety of ABCMS, our clients, or others.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:

Enquiry / contact form data: 12 months after last contact, unless you become a client.
Client data: 7 years after the conclusion of our engagement (to comply with Singapore business record-keeping requirements).
Website analytics data: 14 months (via Wix analytics tools).

After the retention period expires, your data will be securely deleted or anonymized.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These include:

Secure Wix Studio hosting with SSL encryption (HTTPS)
Password-protected access to client data
Limited employee access to personal information
Regular software updates and security monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights (Under Singapore PDPA)

Under the Personal Data Protection Act (PDPA) of Singapore, you have the following rights:

Right - Description

Right to Access - Request a copy of the personal data we hold about you.
Right to Correct - Request correction of inaccurate or incomplete data.
Right to Withdraw Consent - Withdraw your consent for marketing or non-essential processing at any time.
Right to Deletion - Request deletion of your data, subject to legal retention obligations.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 calendar days as required by the Singapore PDPA.

8. Children's Privacy

Our website and services are intended for business owners and professionals aged 18 years or older. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., government grant portals, industry bodies, news articles). This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The updated version will be posted on this page with a revised "Last Updated" date.

Significant changes will be notified via:

A notice on our website homepage, or
An email to our active clients (if we have your email address)

Your continued use of our website or services after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or report a data breach, please contact us at:

ABC Management Services Pte Ltd
Data Protection Officer (DPO): Mr. Edward Wong
Email: abcmgmtsrv@gmail.com
Phone: +65 96686110
Mailing Address: No. 2 Kallang Avenue, #08-29 CT Hub, Singapore 339407

12. Complaint to the PDPA Commission

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:

Website: www.pdpc.gov.sg
Address: 10 Pasir Panjang Road, #03-01, Mapletree Business City, Singapore 117438